Frequently Asked Questions

Yes! We’re fully covered to protect you, the cleaning professionals, and our company. Need proof? Just ask, and we’ll provide a certificate.

Usually, one. Sometimes two. If you have a preference, let us know!

We know how important it is to have a familiar face cleaning your home. That's why we prioritize service consistency and strive to send the same cleaning professional(s) every time. While occasional changes happen due to vacations or schedule adjustments, most of our customers see the same trusted cleaning professionals visit after visit. No matter who comes, rest assured they follow our quality standards and service guidelines, ensuring top-notch service every time.

We maintain quality standards and service guidelines to ensure consistent results.

Yes, but with limits. Cleaning professionals use long dusters for high spots. We’ll clean behind furniture if it’s easy to move, but we don’t lift anything over 35 lbs for safety reasons. If you’d like us to clean under heavy items, please move them before we arrive.

We work with cleaning professionals who meet applicable requirements to provide services in our operating areas.

Not all cleaning professionals speak English, but we’ve got you covered! Our scheduling support has the right tools to ensure smooth communication. If you ever have a specific request or concern, just let us know—we’ll make sure everything is clear and taken care of.

Your call! You can be there, leave a key with us (we store it securely), provide a garage code, or arrange another method. If you have an alarm system, you can give us instructions—or simply turn it off for the day.

We'll send you an email reminder one week before your cleaning with an estimated arrival time. While we do our best to stick to it, last-minute schedule changes, traffic, or weather may cause slight delays—but don't worry, we keep you updated! Our scheduling system keeps your appointments organized and on track. If you ever need an update, just reach out!

We accept cash, checks, and major credit cards (Visa, MasterCard, Amex). Payment is due at the time of service. For one-time cleanings, a credit card is required at booking.

We don’t offer refunds, but we stand by our work. If something isn’t right, let us know within 48 hours, and we’ll re-clean the area at no extra cost.

Pricing is based on your home and needs. We provide free estimates—by phone, email, or in-person. First-time or deep cleanings may cost more.

Tips aren’t required, but always appreciated! If you love the service, a small tip is a great way to say thanks.

Life happens! Just give us a heads-up if you need to reschedule. If you cancel after only one cleaning from a recurring plan, you’ll be charged the one-time cleaning rate.

We observe New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. If your cleaning lands on one of these, we’ll contact you to reschedule.

Let us know! Just reply to your reminder email or call us to adjust your schedule.

We love hearing from you! Call, email, or use the feedback form on our website. Your input helps us improve.

For service coordination purposes, appointments should be scheduled through Kathy Clean. We carefully select experienced cleaning professionals who meet our quality standards—please keep scheduling through our customer support.

Accidents are rare, but they can happen. We’re insured and bonded. However, we’re not liable for cash, jewelry, antiques, sentimental items, or electronics. Please secure valuable or fragile items before we arrive.

We offer a 48-hour guarantee. If you’re not satisfied, call us within 48 hours, and we’ll re-clean the area for free.