Frequently Asked Questions

Yes! We’re fully covered to protect you, our cleaners, and our company. Need proof? Just ask, and we’ll provide a certificate.

Usually, one. Sometimes two. If you have a preference, let us know!

We know how important it is to have a familiar face cleaning your home. That’s why we have a low turnover and strive to send the same cleaner(s) every time. While occasional changes happen due to vacations or schedule adjustments, most of our customers see the same trusted team visit after visit. No matter who comes, rest assured they’re trained to our high standards, ensuring top-notch service every time.

Absolutely! Every team member gets hands-on training and ongoing supervision. If someone doesn’t meet our standards, they don’t stay with us.

Yes, but with limits. Our cleaners use long dusters for high spots. We’ll clean behind furniture if it’s easy to move, but we don’t lift anything over 35 lbs for safety reasons. If you’d like us to clean under heavy items, please move them before we arrive.

Yes. Kathy Clean only hires 100% legal workers. We also conduct full background checks on every potential new hire prior to extending a job offer.

Not all of our cleaners speak English, but we’ve got you covered! Our team is equipped with the right tools and support from our office to ensure smooth communication. If you ever have a specific request or concern, just let us know—we’ll make sure everything is clear and taken care of.

Your call! You can be there, leave a key with us (we store it securely), provide a garage code, or arrange another method. If you have an alarm system, you can give us instructions—or simply turn it off for the day.

We’ll send you an email reminder one week before your cleaning with an estimated arrival time. While we do our best to stick to it, last-minute schedule changes, traffic, or weather may cause slight delays—but don’t worry, we keep you updated! Our system allows us to track our cleaners in real time, so we know when they check in, check out, and if they’re on their way to your home. If you ever need an update, just reach out!

We accept cash, checks, and major credit cards (Visa, MasterCard, Amex). Payment is due at the time of service. For one-time cleanings, a credit card is required at booking.

We don’t offer refunds, but we stand by our work. If something isn’t right, let us know within 48 hours, and we’ll re-clean the area at no extra cost.

Pricing is based on your home and needs. We provide free estimates—by phone, email, or in-person. First-time or deep cleanings may cost more.

Tips aren’t required, but always appreciated! If you love the service, a small tip is a great way to say thanks.

Life happens! Just give us a heads-up if you need to reschedule. If you cancel after only one cleaning from a recurring plan, you’ll be charged the one-time cleaning rate.

We observe New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. If your cleaning lands on one of these, we’ll contact you to reschedule.

Let us know! Just reply to your reminder email or call us to adjust your schedule.

We love hearing from you! Call, email, or use the feedback form on our website. Your input helps us improve.

Nope! When you sign up with us, you agree not to hire our cleaners directly. We work hard to find and train great staff—please respect that.

Accidents are rare, but they can happen. We’re insured and bonded. However, we’re not liable for cash, jewelry, antiques, sentimental items, or electronics. Please secure valuable or fragile items before we arrive.

We offer a 48-hour guarantee. If you’re not satisfied, call us within 48 hours, and we’ll re-clean the area for free.